Monthly Archives: October 2010

KitchenAid to the Aid using Twitter

I expect a lot from well respected brands like KitchenAid, which was why I tried to get two, in my opinion, poorly designed and engineered pans replaced. You can read more in “Getting help from KitchenAid via Twitter” (Sept 2010). Here is an excerpt, … Continue reading

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Got Screwed by IKEA in a good way

IKEA is an international company that many people have bought furniture from. Few days ago, I found out it is also a company with wonderful customer services that will go the extra mile to make its customers happy. You see, … Continue reading

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Moen Lifetime Limited Warranty

Our kitchen sink faucet wand (L) started to drip slowly a few months ago. As I tried to fix it unsuccessfully, I discovered it was a Moen. And then I found online that it had a Lifetime Limited Warranty. Even I hoped Moen would … Continue reading

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About Customer Service Excellence

I will be using this site to share some good/bad customer service experiences I encounter because I believe it is important to encourage and praise the companies when good customer services are provided and tell the companies when improvements are urgently … Continue reading

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