I will be using this site to share some good/bad customer service experiences I encounter because I believe it is important to encourage and praise the companies when good customer services are provided and tell the companies when improvements are urgently needed.
I hope you will enjoy reading Customer Service Excellence as much as I in writing the articles.
P.S. While this site shares the same name as Customer Service Excellence in UK, the two are unrelated.
Last Update: June 9th, 2011
Created: Oct 28th, 2010