Our kitchen sink faucet wand (L) started to drip slowly a few months ago. As I tried to fix it unsuccessfully, I discovered it was a Moen. And then I found online that it had a Lifetime Limited Warranty. Even I hoped Moen would help, truth be told, I wasn’t certain since we had no purchase receipt.
To my surprise and delight, it took me just a quick 1-800 call, and a helpful Moen customer service rep soon promised to send me a new replacement wand, free of charge. And a few business days later, a brand new wand (R) arrived as promised in the mail.
Of course, it would have been better if products never fail, but when products fail, it would be great to see companies behave honourably and stand firmly behind their products like Moen.