Got Screwed by IKEA in a good way

IKEA is an international company that many people have bought furniture from. Few days ago, I found out it is also a company with wonderful customer services that will go the extra mile to make its customers happy.

You see, the bottom bolt of our IKEA floor lamp broke a few days ago.

IKEA -pix 2

Since the rest of the lamp was ok, we tried to rescue it by seeing what customer services at IKEA can do. Even we had no receipt, the nice lady ended up spending half an hour to help us. She got her colleague to track down a brand new lamp and took out a new bolt, nut and washers with a tool to allow us to fix our lamp. And our lamp is working perfectly again now.

Yes, a bolt, a screw, a tool, or a nut can really show how good or bad a company’s customer service is.

Thanks IKEA. Thanks for setting a great example of Customer Service Excellence.

IKEA -pix 1

Advertisements
This entry was posted in Customer Service and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s