Monthly Archives: November 2010

How Twitter helped Krystal Yee win her Rogers fight

Really enjoyed Krystal Yee‘s article “How Twitter helped Krystal Yee win her Rogers fight“. Here is an excerpt from the article (emphasis added), 5. My 5 tips 1.Know when to negotiate. The best time to negotiate with cell companies is … Continue reading

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Aeroplan: Making money from spoilage by expiring your points?

This site promises to cover the spectrum of “good, bad, ugly, and beautiful customer service experiences“. When Aeroplan managed to change the rules arbitrarily to its advantage and getting its customers angry enough to file a class action lawsuit, it seems justifiable to … Continue reading

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Superstore/Loblaws: “Try it … you’ll love it!” guarantee

Many of Superstore/Loblaws‘ in-store President’s Choice brand of products carry the “Try it … you’ll love it!” guarantee (or money refunded with proof of purchase). I see this as a great promotional method to get customers to try PC brand … Continue reading

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