I was impressed by Clarks Shoes when they replaced two pairs of my defective shoes free of charge. Once the Clarks‘s experts confirmed the problems (via emailed photos of defective parts of the shoes), Clarks let me pick any styles of shoes currently in stock that I like and sent them to me free of charge as replacements!
It feels great and is wonderful to see a company with 175 years of history like Clarks backing up their products and do the right thing to make customers happy. Thanks Clarks!!! Thanks for setting a good example of Customer Service Excellence. I heart Clarks!!!