Author Archives: kempton

Brother Canada – Awesome Customer Services

After having a few great customer services (CS) experiences with Brother Canada, I am ready to write about them here to share my experiences with you. Readers of this blog will know I already had written about why I’ve totally given up … Continue reading

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Complementing G.M.

I don’t and won’t complement G.M. normally but this is an excellent commitment to customer services! From THR, “G.M. Offers to Buy Back Chevy Volts” GM CEO Dan Akerson told the Associated Press, “I think in the interest of General … Continue reading

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I heart Clarks

I was impressed by Clarks Shoes when they replaced two pairs of my defective shoes free of charge. Once the Clarks‘s experts confirmed the problems (via emailed photos of defective parts of the shoes), Clarks let me pick any styles of shoes … Continue reading

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TIFF Double Ticketing, Consumer Protection, Criminal Provision of Competition Act, 2011 Toronto International Film Festival

This article is about consumer protection against TIFF (Toronto International Film Festival). Thanks to Canada’s Competition Act, it is easy to determine the legal price you should pay for goods in certain cases. Hint: Lowest price will be a good guess. ******* Over … Continue reading

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Calgary Stampede Inhospitality Survival Guide – Will and Kate bonus edition

Note: For all comments, please see the original entry here. July 11th, 2011 Update: After repeat correspondences with Calgary Stampede‘s customer service, it is unfortunate that Stampede and I can’t come to a resolution (re my car being towed by Stampede‘s mistake) that is … Continue reading

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Samsung’s non-existing printer support: Do you have hours to waste?

Background & The SamSung SCX-4828FN Printer After the sudden death of a HP printer and the horrible HP customer service experiences, I thought it was time to try a new brand of printers and forget HP. Seeing Korean brands are making … Continue reading

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HP = Bad LaserJet Printer and Bad Customer Service

The broken and unreliable HP LaserJet printer After the latest breakdown of a HP LaserJet m1522nf multi-function printer and the unprofessional customer service provided, I won’t consider buying HP printers anymore. HP LaserJet used to mean quality and I think my old … Continue reading

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