Category Archives: Customer Service

Peace by Chocolate – Chapter research notes

Here are some of my research notes collected in preparation to write the “Peace by Chocolate” chapter of my book “The Satisfaction Guarantee Revolution – Winning Battles from $1 to $1,000” (work in progress title). 2018 Feb, G&M, “Tareq Hadhad on … Continue reading

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New work-in-progress book title + Q&A

List of brands “The Satisfaction Guarantee Revolution – Winning Battles from $1 to $1,000” intends to cover (alphabetically). One of the things that I enjoy most is to find and analyze research materials during the writing process. I’ve decided to … Continue reading

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Moen 9 years later

I love seeing people posting their own Moen experiences (some good, some bad) underneath my 2010 October Moen Lifetime Limited Warranty experience post. Since then I’ve hoped to have a chance to check out Moen’s current level of customer service. You … Continue reading

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Brother Canada – Awesome Customer Services

After having a few great customer services (CS) experiences with Brother Canada, I am ready to write about them here to share my experiences with you. Readers of this blog will know I already had written about why I’ve totally given up … Continue reading

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Complementing G.M.

I don’t and won’t complement G.M. normally but this is an excellent commitment to customer services! From THR, “G.M. Offers to Buy Back Chevy Volts” GM CEO Dan Akerson told the Associated Press, “I think in the interest of General … Continue reading

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I heart Clarks

I was impressed by Clarks Shoes when they replaced two pairs of my defective shoes free of charge. Once the Clarks‘s experts confirmed the problems (via emailed photos of defective parts of the shoes), Clarks let me pick any styles of shoes … Continue reading

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TIFF Double Ticketing, Consumer Protection, Criminal Provision of Competition Act, 2011 Toronto International Film Festival

This article is about consumer protection against TIFF (Toronto International Film Festival). Thanks to Canada’s Competition Act, it is easy to determine the legal price you should pay for goods in certain cases. Hint: Lowest price will be a good guess. ******* Over … Continue reading

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