Category Archives: Customer Service

Samsung’s non-existing printer support: Do you have hours to waste?

Background & The SamSung SCX-4828FN Printer After the sudden death of a HP printer and the horrible HP customer service experiences, I thought it was time to try a new brand of printers and forget HP. Seeing Korean brands are making … Continue reading

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HP = Bad LaserJet Printer and Bad Customer Service

The broken and unreliable HP LaserJet printer After the latest breakdown of a HP LaserJet m1522nf multi-function printer and the unprofessional customer service provided, I won’t consider buying HP printers anymore. HP LaserJet used to mean quality and I think my old … Continue reading

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How Twitter helped Krystal Yee win her Rogers fight

Really enjoyed Krystal Yee‘s article “How Twitter helped Krystal Yee win her Rogers fight“. Here is an excerpt from the article (emphasis added), 5. My 5 tips 1.Know when to negotiate. The best time to negotiate with cell companies is … Continue reading

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Aeroplan: Making money from spoilage by expiring your points?

This site promises to cover the spectrum of “good, bad, ugly, and beautiful customer service experiences“. When Aeroplan managed to change the rules arbitrarily to its advantage and getting its customers angry enough to file a class action lawsuit, it seems justifiable to … Continue reading

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Superstore/Loblaws: “Try it … you’ll love it!” guarantee

Many of Superstore/Loblaws‘ in-store President’s Choice brand of products carry the “Try it … you’ll love it!” guarantee (or money refunded with proof of purchase). I see this as a great promotional method to get customers to try PC brand … Continue reading

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KitchenAid to the Aid using Twitter

I expect a lot from well respected brands like KitchenAid, which was why I tried to get two, in my opinion, poorly designed and engineered pans replaced. You can read more in “Getting help from KitchenAid via Twitter” (Sept 2010). Here is an excerpt, … Continue reading

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Got Screwed by IKEA in a good way

IKEA is an international company that many people have bought furniture from. Few days ago, I found out it is also a company with wonderful customer services that will go the extra mile to make its customers happy. You see, … Continue reading

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