Category Archives: Customer Service

How Twitter helped Krystal Yee win her Rogers fight

Really enjoyed Krystal Yee‘s article “How Twitter helped Krystal Yee win her Rogers fight“. Here is an excerpt from the article (emphasis added), 5. My 5 tips 1.Know when to negotiate. The best time to negotiate with cell companies is … Continue reading

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Aeroplan: Making money from spoilage by expiring your points?

This site promises to cover the spectrum of “good, bad, ugly, and beautiful customer service experiences“. When Aeroplan managed to change the rules arbitrarily to its advantage and getting its customers angry enough to file a class action lawsuit, it seems justifiable to … Continue reading

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Superstore/Loblaws: “Try it … you’ll love it!” guarantee

Many of Superstore/Loblaws‘ in-store President’s Choice brand of products carry the “Try it … you’ll love it!” guarantee (or money refunded with proof of purchase). I see this as a great promotional method to get customers to try PC brand … Continue reading

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KitchenAid to the Aid using Twitter

I expect a lot from well respected brands like KitchenAid, which was why I tried to get two, in my opinion, poorly designed and engineered pans replaced. You can read more in “Getting help from KitchenAid via Twitter” (Sept 2010). Here is an excerpt, … Continue reading

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Got Screwed by IKEA in a good way

IKEA is an international company that many people have bought furniture from. Few days ago, I found out it is also a company with wonderful customer services that will go the extra mile to make its customers happy. You see, … Continue reading

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Moen Lifetime Limited Warranty

2019 May 17th update: For an “good news” update, see this 2019 May post. Our kitchen sink faucet wand (L) started to drip slowly a few months ago. After trying to fix it unsuccessfully using crazy glue, I discovered Moen product has a … Continue reading

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About Customer Service Excellence

I will be using this site to share some good/bad customer service experiences I encounter because I believe it is important to encourage and praise the companies when good customer services are provided and tell the companies when improvements are urgently … Continue reading

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