Tag Archives: Customer Service

HP = Bad LaserJet Printer and Bad Customer Service

The broken and unreliable HP LaserJet printer After the latest breakdown of a HP LaserJet m1522nf multi-function printer and the unprofessional customer service provided, I won’t consider buying HP printers anymore. HP LaserJet used to mean quality and I think my old … Continue reading

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Aeroplan: Making money from spoilage by expiring your points?

This site promises to cover the spectrum of “good, bad, ugly, and beautiful customer service experiences“. When Aeroplan managed to change the rules arbitrarily to its advantage and getting its customers angry enough to file a class action lawsuit, it seems justifiable to … Continue reading

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About Customer Service Excellence

I will be using this site to share some good/bad customer service experiences I encounter because I believe it is important to encourage and praise the companies when good customer services are provided and tell the companies when improvements are urgently … Continue reading

Posted in Customer Service | Tagged | 2 Comments